CASE STUDY

Industry: Telecommunications
Client: Diginet
Service Offering: Purchase Request Workflow

For Diginet Americas, a telecommunications company doing business in Latin America, IES worked as workflow developer and consultant. Diginet is using workflow to facilitate the business-to-business operations between Diginet and telecom equipment suppliers Lucent Technologies and Ericson Corporation. Diginet has incorporated applications to support supplier chain integration within their enterprise that established the business rules for routing purchase requests between three entities: Supplier, Diginet Technician, and Diginet Procurement. These roles varied by country. Each country established its own "company" and operated somewhat autonomously.

The scope of work included completing Purchase Order Request and Change Order Request applications for both key suppliers. Both applications interface with Active Server Pages and ODBC connections to SQL Server tables.
IES developed, unit tested, and implemented the web-based Metro workflow application to incorporate an application that would facilitate supply chain management. Based on an Windows NT platform, the application was integrated with JD Edwards financial management system.

The benefits of this application include: 1) providing control over the process to be executed uniformly among the countries; and 2) providing a clear audit trail regarding the interaction between the supplier and Diginet. The relationships established were new, so there was no before or after process to compare to determine a specific cost savings. It is expected, however, that hundreds of millions will pass through this application.